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Lost Or Stolen and Redelivery

Shopify Integration | Available resources

Client-Support avatar
Written by Client-Support
Updated over a week ago

There may be times where you & your team need to reach out to the carrier for lost/stolen or redelivery requests on your customers behalf. If you do not provide that service for your customers, you can share these resources below.

Domestic Shipments (USPS & UPS)

Note: You can either "File A Claim, Check Current Status or Submit A Search Request".

CLICK HERE to Find Missing Mail.

CLICK HERE to File A Claim.

CLICK HERE to Request Redelivery.

CLICK HERE for the UPS Claims, Damages & Loses page.

International Shipments (UPS Mail Innovations)

CLICK HERE for UPS Mail Innovations Services & Support.

Note: If you are targeting non-epacket countries, please be advise the above link will not provide tracking or support. 

Commercial ePacket countries that will provide tracking internationally:

  • Australia

  • Belgium

  • Brazil

  • Canada

  • Croatia

  • Denmark

  • Estonia

  • Finland

  • France

  • Germany

  • Gibraltar

  • Great Britain

  • Hungary

  • Ireland

  • Israel

  • Italy

  • Latvia

  • Lithuania

  • Luxembourg

  • Malaysia

  • Malta

  • Netherlands

  • New Zealand

  • Portugal

  • Singapore

  • Spain

  • Sweden

  • Switzerland

Tiếng Việt

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