There may be times where you & your team need to reach out to the carrier for lost/stolen or redelivery requests on your customers behalf. If you do not provide that service for your customers, you can share these resources below.
Domestic Shipments (USPS & UPS)
Note: You can either "File A Claim, Check Current Status or Submit A Search Request".
CLICK HERE to Find Missing Mail.
CLICK HERE to File A Claim.
CLICK HERE to Request Redelivery.
CLICK HERE for the UPS Claims, Damages & Loses page.
International Shipments (UPS Mail Innovations)
CLICK HERE for UPS Mail Innovations Services & Support.
Note: If you are targeting non-epacket countries, please be advise the above link will not provide tracking or support.
Commercial ePacket countries that will provide tracking internationally:
Australia
Belgium
Brazil
Canada
Croatia
Denmark
Estonia
Finland
France
Germany
Gibraltar
Great Britain
Hungary
Ireland
Israel
Italy
Latvia
Lithuania
Luxembourg
Malaysia
Malta
Netherlands
New Zealand
Portugal
Singapore
Spain
Sweden
Switzerland
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