If the customer is not satisfied, and there is no physical issue with the product, you will be responsible for handling the matter on your end internally.

If you would like to give your customer the opportunity to return undamaged purchases and receive a refund, please instruct them to return the merchandise to your business address. You may then choose to refund the customer from your Shopify dashboard.

This process should not involve Viralstyle Fulfillment in any way, for Design & Garment Flaws please see the "Refund / Return Policy" article.

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