Viralstyle Fulfillment API will push order confirmation & tracking information through to your Shopify order page. It is important to remember that Viralstyle will never contact or send notifications to your customers directly. You are responsible for setting up your stores automated notifications.
Here are the 3 notifications sent to your store for each order:
1.) When the order is confirmed & has reached the Viralstyle Fulfillment queue.
2.) When the tracking number is added to the Shopify Order Timeline, the customer should receive an email with their tracking information.
3.) When the package is delivered to its destination, the customer will receive an email stating the package is “Delivered”.
To ensure your customers receive these notifications when we send updates to your store, please see the two articles below. You can find these articles and other useful information in the Shopify Help Center.