First, check in with the Viralstyle Fulfillment Support Team and ask if this issue has already been reported. You can reach out by emailing firstname.lastname@example.org.
If this issue has not yet been reported, we would be happy to run a few tests and file an official report. First we'll need you to create a "staff" account for our Dev team to access your apps settings.
1.) Click the "Settings" icon located on the bottom-left of your screen, seen HERE.
2.) Click the "Account" icon, which will be the top-right menu option, seen HERE.
3.) Scroll down just a bit & click the "Add staff account" button, seen HERE.
4.) Add first name, last name & email, then click "Send Invite" button, seen HERE.
Once we have received your invitation, our Dev team will login & open the Viralstyle Fulfillment app to check your settings. With your permission, we will test the account (and/or specific issue) and tool(s). We will report back with an update the moment our team has finished testing.