There may be times where you & your team need to reach out to the carrier for lost/stolen or redelivery requests on your customers behalf. If you do not provide that service for your customers, you can share these resources below.

Domestic Shipments (USPS & UPS)

Note: You can either "File A Claim, Check Current Status or Submit A Search Request".

CLICK HERE to Find Missing Mail.

CLICK HERE to File A Claim.

CLICK HERE to Request Redelivery.

CLICK HERE for the UPS Claims, Damages & Loses page.

International Shipments (UPS Mail Innovations)

CLICK HERE for UPS Mail Innovations Services & Support.

Note: If you are targeting non-epacket countries, please be advise the above link will not provide tracking or support. 

Commercial ePacket countries that will provide tracking internationally:

  • Australia
  • Belgium
  • Brazil
  • Canada
  • Croatia
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Gibraltar
  • Great Britain
  • Hungary
  • Ireland
  • Israel
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Netherlands
  • New Zealand
  • Portugal
  • Singapore
  • Spain
  • Sweden
  • Switzerland

Tiếng Việt

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