There may be times where you & your team need to reach out to the carrier for lost/stolen or redelivery requests on your customers behalf. If you do not provide that service for your customers, you can share these resources below.
Domestic Shipments (USPS & UPS)
Note: You can either "File A Claim, Check Current Status or Submit A Search Request".
CLICK HERE to Find Missing Mail.
CLICK HERE to File A Claim.
CLICK HERE to Request Redelivery.
CLICK HERE for the UPS Claims, Damages & Loses page.
International Shipments (UPS Mail Innovations)
CLICK HERE for UPS Mail Innovations Services & Support.
Note: If you are targeting non-epacket countries, please be advise the above link will not provide tracking or support.
Commercial ePacket countries that will provide tracking internationally: